Rewards FAQ | HopCat

HopCat Rewards

HopCat Rewards Overview

What does it mean to be a HopCat Rewards member?

- Get a $10 food reward for every 100 points you earn in the program (1 point = $1 spent on food)

- Double points on your first purchase after joining

- A free birthday meal

- Rewards expire after 365 days

- Exclusive promotions throughout the year

- and MORE! Continue reading below for more detailed answers to our frequently asked questions!

 

Earning Points & Using Rewards

How do I earn points?

Each time you make a purchase, you are awarded one point for each dollar spent on qualifying food purchases. Points are awarded based on the amount of your purchase and are rounded up or down to the nearest dollar. For example: if you spend $21.50 you will have earned 22 points with that purchase.

When visiting HopCat, you can let a team member know you are in the program by giving them the 3 digit check-in code from our HopCat app. If you forgot your phone or don’t have the app, you can also give them your phone number to look up the account.

What purchases earn me points?

Food purchases, pre-tax, earn points. Each dollar is worth one point, but we do have special offers for double points to earn your rewards even faster, so keep an eye out on your email for those offers!

*Event menu purchases are not valid toward the HopCat Rewards Program.

How do I get the $10 off reward?

Once you have earned 100 points, your app automatically converts the points into a $10 reward. The reward must be used on qualifying purchases of $15 or more and expires within 30 days of receipt.

When will I see my birthday reward?

Birthday rewards are sent on your birthday. If you have input your birthday incorrectly, email rewards@hopcat.com with the correct birthday for your rewards account.

When will the points I earned show up on my account?

Once the check is cashed out, you should be able to see your points accrued on the app, as well as the transaction in your history. However, in some cases, it may take as long as the end of the day.

When do my points expire?

Your points expire after 365 days if there has not been enough earned to accrue an award and no guest activity has occurred during this time.

Why can’t I redeem rewards/earn points on beer?

At this time, we do not have the capacity to offer this, but it’s not ruled out yet! We always want to be respectful of local & federal liquor laws, which rarely allow us to offer free alcohol as a reward.

How are rewards redeemed?

Before the cashout process, let your server or bartender know you would like to redeem a reward. Rewards are redeemed on the highest-priced item on the check. For example, a free birthday entrée reward applied to a check with a Stella Blue Burger & a Madtown Grilled Cheese will result in a rewarded Stella Blue Burger.

Rewards cannot be redeemed on event menu purchases.

Can more than one person use their reward at the same table?

Sure – if the checks are split! One check = one rewards number. Checks cannot accommodate more than one rewards number. If you have multiple Rewards members at your table, speak to your server about how to split the checks so everyone may accrue points or redeem rewards. If you split an item — for example, an appetizer — the portion of the food cost on the check will accrue points.

Are rewards valid on online orders?

Yes! Points can be accrued AND redeemed through orders placed on our app or through our Online Ordering.

Can I redeem multiple rewards on one visit?

Only one reward per visit per account may be redeemed.  

App or Account Assistance

I already have an account, but I can’t log in/it says “invalid email”/I can’t reset my password.

There’s a very good chance that you started an account through text message but the account is not registered. Go to “register my account” and follow the instructions, including creating a password. If you’re still having trouble, email rewards@hopcat.com for assistance.

I don’t have the app. How do I view my rewards?

Go to www.hopcat.com/rewards & select “log in to my account”. If you are having any troubles, take a look at some of the commonly asked troubleshooting questions.

I’m missing a reward! I should have [xyz…] on my account, but my app doesn’t show it

Let’s take a look! Email rewards@hopcat.com for assistance.

I referred a friend, but I never got my points. How do I get those?

The most common reason is that the friend never created the account, or created an account without using the link you sent them. Double-check with your bestie to see if they made an account and how they did – encourage your friends to use the link you send when you send it! Unfortunately, we are unable to add missed points due to friends not utilizing the referral link.

I’m missing a visit, how do I get that added?

Email rewards@hopcat.com with the date & HopCat location of your visit and a copy of your receipt so we can verify your purchase and add those rewards!

I am an employee of HopCat or BarFly Ventures. Am I allowed to use the Rewards program?

HopCat staff or BarFly employees may not participate in the Rewards program at this time.

Privacy

Why do I have to give my phone number?

If you ever forget to bring in your phone or your CatPack card, you can provide your phone number registered on your account to redeem a reward and accrue points. We also use a phone number to verify your account and prevent fraud.

What do you do with my information?

We use contact information to send you exclusive offers, as well as keep you apprised of your rewards account activity. We also use your phone number at the restaurant to look up your account in case you forgot your card or phone so you can still earn points and redeem rewards. 

Do share any of my data with 3rd party vendors?

No, we do not share any data with 3rd party vendors. 

 

I have a question that’s not answered here. How can I get help?

Most questions can be answered by our onsite staff, but you’re also welcome to email rewards@hopcat.com for assistance. You can expect a response within 3-4 business days. For time-sensitive questions, please call your location directly for assistance.

By using the HopCat rewards app you agree to the terms and conditions. To further read all terms and conditions follow this link.